ADOBE ACROBAT WINDOWS 4 RE THANK YOU ADOBE FOR SHUTTING DOWN HALF OUR SCHOOL WEB SITE
From: Mark_Slack@no-spam
Subject: Re: Thank you Adobe for shutting down half our school web site
Date: Wed, 31 Mar 2004 16:43:32 -0800


De Siem,

I will be going onsite and randomly selecting PCs to run through the hoops. But I have not done this YET.


Although not apparent YET, there is something which is different between the files converted after 12/01 and those converted 12/01 and earlier. But I don’t have a clue at this point.


Holding all preferences and settings constant, I will embed the fonts and let you know if that has an impact.


MarkATS,

The PC in question is CLEAN..

W.T. Allen,

I have the same issues viewing the PDF files <http://hob.allens.com/pdf/borel/mb040329.pdf> and <http://linux1.allens.com/pdf/borel/mb040329.pdf>.


Regarding firewalls and such used by the school district, I will have to inquire with the network folks. I have not needed to know that info until now. (I do not work for the school district.)


I do agree with you. Since file locality matters, this definitely may be network / firewall related. However, it is still true that the behaviors only occur with the PDFs 12/08/03 and later. So there IS a file issue. I just don’t know if the COMPLETE solution is there at the file level.


All,

NOW, experimenting into the morning late last night, I found that if I uncheck “Allow fast web view” and “Allow speculative downloading in the background”, the bad behaviors disappear. Why? I don’t have a clue (which is NOT comforting). But at least there is a workaround for me until something else turns up.


I appreciate all of your time. You are all a great resource. I would much rather duke it out in a forum than talk to any vendor’s help desk or 2nd level (maybe 3rd level). The scripts they use are, well… you know.


And please excuse my earlier frustration at Adobe. Coming from a different ERA (6502 assembler, CPM, Pascal, Visicalc), I don’t have much patience for software that is unnecessarily complex and tempermental. To me, simplicity is still king!


I am going to keep working on this, but without all the fervor. I don’t consider this case closed. If I come up with anything new and significant, I will post.


Thank you again…

Mark

From: de_Siem@no-spam
Subject: Re: Thank you Adobe for shutting down half our school web site
Date: Thu, 1 Apr 2004 01:07:50 -0800

I do suspect the fonts here as Acrobat needs to load them as they are not embedded. Try creating a pdf with embedded fonts and see if you have the same issue with that.



From: Ian_Mellors@no-spam
Subject: Re: Thank you Adobe for shutting down half our school web site
Date: Thu, 1 Apr 2004 03:51:53 -0800

hmmmm
good point, I seem to remember we had problems with an Acrobat 6.0 produced pdf that had not had the fonts embedded, it opened AOK in Acrobat 5.0, but not in 6.0. Got an error message though ...



From: W_T_Allen@no-spam
Subject: Re: Thank you Adobe for shutting down half our school web site
Date: Thu, 1 Apr 2004 06:59:12 -0800

How does that explain their working via local file systems?


From: Mark_Slack@no-spam
Subject: Re: Thank you Adobe for shutting down half our school web site
Date: Thu, 1 Apr 2004 16:27:25 -0800

I will embed the fonts and see what happens. But if it IS the fonts, why would unchecking "Allow fast web view" correct the problem?


Mark

From: de_Siem@no-spam
Subject: Re: Thank you Adobe for shutting down half our school web site
Date: Fri, 2 Apr 2004 03:29:50 -0800

Allow fast webview will basically start downloading a page when it's requested including any fonts used on it.


Maybe this constant request for fonts causes some sort of problem. The exact how what and why it happens i really do not know.