Job Title: General Manager, Seville Golf and Country Club, Gilbert, Arizona
Job location: USA - Phoenix, AZ
Contact:
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Brandon Cajthaml
Intrawest Golf
Intrawest Golf Group
http://www2.pleaseapply.to/intrawestgolf
Address:
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14646 North Kierland Blvd
Scottsdale Arizona
USA 85254
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JOB INFORMATION
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Internet number: cab15279
Job Title: General Manager
Department: Operations
Reports To: Vice President of Operations
FLSA Status: Exempt
A salary range is set, however it may vary with the geographic location of the
property or with other related responsibilities.
Description Effective Date: May 2003
COME PLAY WITH US!
We believe that the key to our success lies in the quality and dedication of our people; we
are a dynamic team, and each of us plays a critical role in striving to provide the best in
service to our guests…again and again. A big part of who we are and who we strive to
become is dependent upon YOU – work hard…play hard!
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SUMMARY:
The GM will provide leadership and strategic direction and participates in the planning and
implementation for both long and short-term business and strategic plans related to the
overall facility growth and success. The position serves to provide input to the design,
planning and construction, and liaison with the master plan and operations. The GM, in
conjunction with the Intrawest Golf VP of Operations will set the fundamental goals of the
facility and establish priorities in terms of its basic objectives, ensuring alignment with overall
Intrawest Golf Corporate objectives in the four compass points of the business, sales,
controls, people and standards. As the GM, you must lead by example by taking a
proactive position to all issues concerning resort operations.
ORGANIZATIONAL STRUCTURE:
The GM participates in the development of the operating and administrative structure with the
Intrawest Golf Vice President of Operations and assigns and organizes major
accountabilities and functions into effective and measurable units within this structure. The
GM, is ultimately responsible for the various revenue streams at the facility (i.e. golf, ski,
aquatic, food & beverage, lodging etc.).
STRATEGY:
• Participates in the formulation, interpretation, and communication of the overall
direction, long-range vision and strategic guidelines, and ensures liaison between the overall
strategic direction of Intrawest Golf with the strategic direction of the facility.
• Participates in the development and update of the five year plan for the facility.
• Participates in review of the annual business plan for the facility.
• Participates in agenda, preparation and process of Quarterly Planning Meetings.
• Participates in the ongoing planning, construction and development of the future
expansion and renovation of the facility, including the presentation of such plans to ITW Golf
and the facility partnership.
• In conjunction with the ITW Golf VP of Operations and the facility partnership,
responsible for the formulation of a comprehensive master plan for the overall development of
the facility.
• The GM maintains a very close liaison with the VP of Operations and the facility
partnership to ensure that the ongoing development priorities of the facility and other real
estate (including planning, design and construction) are compatible with the future operating
goals of the facility, including public spaces, retail frontages, commercial square footage (if
applicable), access and parking.
EXTERNAL RELATIONS:
• Fosters, develops and maintains effective working relationships with such external
influences on the facility’s operations as major customers, suppliers, Municipal, County,
State and Federal government officials, and investors.
• Establishes and maintains the closest possible communications and
relationships with different departments of the State and Federal Government (including
USFS, Wildlife and Environment), and departments of Municipal and County Government
(including the Building, Planning, Safety, and Public Works departments)
• Fashions a favorable public image for the facility and Intrawest Golf, and an
appreciation for its plans through effective representation to customers, local communities,
County Government, in ways that enhance the facility’s public image as a sound investment
and responsible "citizen" and also facilitates understanding and support for the company's
interests and positions.
• Develops and maintains excellent relationships between the facility and its
consultants, contractors and others with whom it does business.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE;
Bachelor’s degree or equivalent; or five to ten years related experience and/or
training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret common scientific and technical journals,
financial reports, and legal documents. Ability to respond to common inquiries or complaints
from customers, regulatory agencies, or members of the business community Ability to
effectively present information to top management, public groups, and/or boards of directors.
FINANCIAL SKILLS
Must be able to execute budgets on a daily, monthly and annual basis.
Must be able to understand and explain the P&L statement.
Must be able to present capital projects.
Must be able to coach team members in learning the same skills.
REASONING ABILITY
Have the ability to define problems, collect data, establish facts, and draw valid
conclusions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is:
frequently exposed to moving mechanical parts and outside weather conditions;
occasionally exposed to high, precarious places; fumes or airborne particles;
toxic or caustic chemicals; and vibration.
The noise level in the work environment is usually moderate.
As a member of the management team of the Intrawest Golf Group, it is
imperative to monitor and maintain up to date knowledge of the social, economic and political
climates in which we operate or business. It is expected that the General Manager will
uphold and mentor community support through involvement in organizations or charitable
events.
One of the strong ethics by which Intrawest Golf conducts business is through
the integrity and commitment to the environment in which we live and work. At all times the
General Manager will be cognizant of the treatment of our daily environment by upholding
strong ethics in products used, displayed and disposed of.
Industry Information:
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- Experience: 5 - 10 years related experience
Other Information:
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Languages Required:
- English
Essential Skills Required:
- Sales
- People
- Controls
- Standards
General Skills:
- SALES:
• Innovative in identifying market strategies to stay ahead of the competition.
• Participates in the review of marketing/branding strategies and implementation for
the facility, and reviews the annual marketing plan
• Participates in the formulation of pricing/policy for the various revenue streams
(i.e. ski, aquatic, green fees, memberships, lodging rates etc.) and any other matters that
relate to the facility operations, and advises the Intrawest Golf team.
PEOPLE:
• Ensures that the facility has the number and caliber of managers/leaders required
for its business. The GM participates in the recruitment, assessment and selection of new
managers, and develops, motivates, evaluates, disciplines and rewards direct reports in order
to assure:
- a high level of managerial/leadership productivity;
- leverage the talents of individuals and groups;
- management continuity and a succession plan for all managers that fulfill the
facility’s present and future management and leadership needs.
• Conducts one-on-ones with managers, covering sales, controls, people, and
standards; and provides direction, coaching, and performance management.
• Establishes compensation adjustments for each direct report, and their direct
reports in accordance with the business plan.
• Ensures that all managers are being developed through overseeing management
Player Ability Reviews and 360º feedback, and participates throughout the year in planning
and implementation of management/leadership development functions and events (Leaders
School etc).
• In conjunction with the Intrawest Golf Director of People ensures that Employee
Opinion Surveys are completed each year and follows up on EOS results, holding managers
accountable for action plans.
• Lead by example. Setting a benchmark of performance in areas of innovation,
motivation and animation.
• Develop a strategy for recognizing valuable employees and celebrating success.
• Helps to establish both business and personal goals for direct reports. These
goals shall be organized by contributions, sales, new projects, business development,
administration, Intrawest Best Practices and personal development.
• Support and encourage succession plans for the team members of the facility by
demonstrating a commitment to personal learning and development.
• Maintain effective communications with all team members through Magic & Logic
sessions and other vehicles, in regards to course operation, people issues and general
Intrawest Golf communication. It is important that the GM not only communicate the core
values and code of conduct, but set the example by personal behavior of each.
• Communicate with the Vice President of Operations on a regular basis to inform
of current status of operations.
• Create a shared vision amongst team members of a desired future state.
CONTROLS:
• Reviews and approves short term strategies and plans to implement such
strategies, monitors performance to determine whether these strategies and plans require
adjustment to positively impact revenues and cost controls, and evaluates the progress
toward the attainment of the facility’s objectives embodied in these strategies and plans.
• Participates in the direction and supervision of the financial operations of the
facility, including the preparation and approval of annual operating budgets.
• Participates in the business plan quarterly reviews of each department's
achievement toward annual business plan goals.
• Involved in the review and preparation prior to monthly proforma calls, and
participates in these calls.
• Jointly responsible for the facility’s weekly financial performance together with the
ITW Golf VP of Operations – tracking, analysis and response, with focus on long-term and
short-term performance and long term cost control programs.
• Review weekly and monthly contribution reports of each operation, including f & b,
golf, aquatic, etc.
STANDARDS:
• Sets the standard and principles that determine how the facility is to conduct
business, and ensures that Intrawest Golf’s vision and values are communicated and upheld.
• Participates in certain key decisions, for example, concerning pricing, levels of
service, quality, and product design, that critically impact performance. The GM evaluates
guest feedback to ensure consistency in levels of service and follows up on written guest
complaints.
• Proactive in suggesting and debating alternative methods and procedures in
solving concerns and assuring that we exceed the expectations and satisfaction of our
guests, employees and vendors.
• Perform site inspections of the facility and implement procedures to succeed in
improving site inspections scores with department managers.
• Review operational challenges and procedures of departments and encourage
team members to recommend solutions.
• Proactive in developing initial and subsequent modifications of service assurance
programs to outline areas of responsibility, personnel requirements and operational
procedures according to the standards created by Intrawest Golf.
• Regularly solicit feedback from guests
Date Job was Posted: Aug 4, 2003
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Job Posted via Vision2Hire (http://www2.vision2hire.com)
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