"Rachealli" <rachealli@no-spam> wrote in message
news:wiQOa.3755$9f7.407898@no-spam
>
> "kereru" <kererutoo@no-spam> wrote in message
> news:VdQOa.3752$9f7.407487@no-spam
> >
> > "Rachealli" <rachealli@no-spam> wrote in message
> > news:eYuOa.3544$9f7.382620@no-spam
> > >
> > > "Karen Hayward-King" <kiwibyrd@no-spam> wrote in message
> > > news:ajthgvo3i6v5e0ud8h824sn5hu6m9jk9sg@no-spam
> > > > On Sun, 6 Jul 2003 19:00:24 +1200, "Rachealli"
<rachealli@no-spam>
> > > > wrote:
> > > >
> > > > <snip>
> > > > >The reality of it is that this involves making people sit for 7.5
> hours
> > > (at
> > > > >least) a day with a headset on, with every second of their day
> > accounted
> > > > >for. If they deviate from this schedule at all, it goes against
them
> > when
> > > it
> > > > >comes to payrises/bonuses, etc...
> > > > >Every call is marked, and every call must adhere to a strict
> structure,
> > > or
> > > > >they get marked down. They have insane time limits for things like
> > going
> > > to
> > > > >the toilet or making themselves a cup of coffee.
> > > >
> > > > My daughter works in a call centre and says that sometimes they can
be
> > > > chased up...but it's usually only the anal supervisors that do that.
> > > >
> > > > >
> > > > >People end up with problems with their ears (bacteria accumulating
in
> > > > >headsets) necks (the weight of a mono-lateral headset) and many
other
> > > > >complaints, including DVT and other such complaints.
> > > >
> > > > She hasn't heard of anybody complaining of neck problems....or ear
> > > > problems as they all have their own headsets, which they keep clean.
> > > > She's also never heard of anybody getting a DVT...you don't have to
> > > > sit there with your legs in a standard position...you do get to move
> > > > them. :-)
> > > >
> > > > Incidently, years ago, I worked as a toll operator at my local post
> > > > office. We never had neck problems or ear problems from wearing the
> > > > head sets.....
> > > >
> > > > Neither did we have any problems with DVT's....
> > > >
> > > I appreciate what you are saying but when I was working in a call
centre
> I
> > > did see evidence of some pretty crappy working conditions.
> > >
> > > As I mentioned before, it does vary from place to place. My cousin
> worked
> > in
> > > a CC in London said that they were incredibly anal, to the extent that
> the
> > > employees weren't even allowed to hang their coats on the back of
their
> > > chairs.
> > >
> > >
> >
> > There are crap jobs with crap bosses in every industry known to man.
It's
> > certainly not confined to the call centres!
> >
> No and I didn't say it was.
>
>
My call centre provides donuts other fancy cakes and we all wear lovely
polar fleece uniforms in the winter, pink ones for the ladies and blue for
the boys. In summer we get to wear our togs and take calls from the side of
the company pool. Some days if my tan is getting pale I get off calls for
the afternoon to work on my tan. Most call centres are like this I'm told.
I work for the department for tricking siblings on news groups DTSNG. Didn't
I tell you I post as Kereru?
On Wed, 9 Jul 2003 22:14:00 +1200, "kereru" <kererutoo@no-spam>
wrote:
>
>My call centre provides donuts other fancy cakes and we all wear lovely
>polar fleece uniforms in the winter, pink ones for the ladies and blue for
>the boys. In summer we get to wear our togs and take calls from the side of
>the company pool. Some days if my tan is getting pale I get off calls for
>the afternoon to work on my tan. Most call centres are like this I'm told.
>
We used to get to sing the company anthem at 8am and salute the
company logo. We had company hats and had to line up for inspection of
our company uniforms.
Cheers,
Cliff
--
Signed and sealed with Great Seal of the Executive
Council of the Internet, by The Master of The Net.
"Enkidu" <enkidu@no-spam> wrote in message
news:mrrngv4vtep1joba7udhkcqq418ubh16fm@no-spam
> On Wed, 9 Jul 2003 22:14:00 +1200, "kereru" <kererutoo@no-spam>
> wrote:
> >
> >My call centre provides donuts other fancy cakes and we all wear lovely
> >polar fleece uniforms in the winter, pink ones for the ladies and blue
for
> >the boys. In summer we get to wear our togs and take calls from the side
of
> >the company pool. Some days if my tan is getting pale I get off calls for
> >the afternoon to work on my tan. Most call centres are like this I'm
told.
> >
> We used to get to sing the company anthem at 8am and salute the
> company logo. We had company hats and had to line up for inspection of
> our company uniforms.
>
> Cheers,
>
> Cliff
You worked for the NZ Labour party??
In article <YmOOa.3731$9f7.405286@no-spam>, "Rachealli" <rachealli@no-spam> wrote:
>
>"Bruce Sinclair" <bruce.sinclair@no-spam> wrote in
>message news:o0JOa.3671$9f7.399869@no-spam
>> In article <GqtOa.3518$9f7.379995@no-spam>, "Rachealli"
><rachealli@no-spam> wrote:
>> >
>> >"Uncle StoatWarbler" <alanb+google4@no-spam> wrote in message
>> >news:pan.2003.07.07.12.33.54.733585@no-spam
>> >> On Mon, 07 Jul 2003 18:17:39 +1200, Rachealli wrote:
>> >>
>> >> >> I'd settle for less than a minute. It's not at all uncommon to be on
>> >hold
>> >> >> for periods in excess of 30 minutes (I timed it several times).
>> >> > Yes and that's where the line should be drawn, but not having to
>answer
>> >> > within 20 seconds, that's just ridiculous.
>> >> Most people give up if a phone is not answered inside 6 rings.
>> >Unless it goes to hold music
>>
>> .. which then take it intothe realms of "can I stand listening to
>> this(usually) crud f=until a person answers" :)
>> I suggest that the "music" is probably responsiblefor more hang ups than a
>> dead line :)
>Patience is a virtue Bruce :-) actually I was on hold today and for once
>there was some pretty good music, amazing!
So I've heard ... give me some - right bloody NOW ! :)
I admit, there are 1 or 2 organisations worth phoning for their "on hold"
music. Massey university springs to mind :)
Bruce
--------------------------------------------------------------------
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On Wed, 09 Jul 2003 23:20:11 GMT,
bruce.sinclair@no-spam (Bruce Sinclair) wrote:
>
>So I've heard ... give me some - right bloody NOW ! :)
>I admit, there are 1 or 2 organisations worth phoning for their "on hold"
>music. Massey university springs to mind :)
>
A certain organisation that I phone always has good music, usually
classical, sometimes jazz. It's sometimes a pity that they are also
quick to answer.
Cheers,
Cliff
--
Signed and sealed with Great Seal of the Executive
Council of the Internet, by The Master of The Net.