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Title ...... Help Desk
Skills ..... Help Desk skills, Lotus Notes, Microsoft Suite
Location ... Columbus, OH
Area Code .. 614
Term ....... Contract
Length ..... 5 months
Pay ........ Negotiable
Description
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1 - 3 YEARS OF EXPERIENCE IN THE FOLLOWING: RESPONSIBILITIES: Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards. Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.
For consideration, please include #4470
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